Coushatta Casino's Communication Upgrade
Coushatta Casino Resort, located in Kinder, Louisiana, recognized a pressing issue with its outdated communication technology. Security Supervisor John Reeves shared insights during a recent session at the Indian Gaming Association, highlighting the limitations of their legacy radios.
“We could see that the legacy radios and older technology just weren’t working anymore,” Reeves explained. The need for a solution became apparent as the existing system reached the end of its functional lifespan.
Introducing Relay Smart Radios
A recommendation to explore Relay, a North Carolina-based company specializing in cloud-based smart radios, marked a turning point for the resort. These modern devices replaced traditional walkie-talkies, addressing several communication challenges that had long plagued the team.
Brenda Monier, the Slot Shift Manager, noted the advantages of the new system: “They offered many more options — for safety, security, voice translation — a lot more things that you couldn’t get with just the two-way radio.” The transition allowed for an increase in the number of devices available, enabling more team members to stay connected.
Benefits for Employees
For Ryan Rozas, the Executive Housekeeper, the new Relay devices represented a significant improvement. As someone who is legally blind, Rozas faced challenges with the old radios. “When we had the other radio system, for me to get on the radio and call maintenance was a nightmare,” he recounted, highlighting the difficulties he encountered with the outdated equipment.
Rozas emphasized that the Relay devices were more user-friendly, particularly for elderly staff members who also struggled with vision issues. This was especially crucial during a recent incident involving a “smoke event” on the gaming floor, where an aging HVAC system malfunctioned. The clear communication facilitated by the Relay devices helped manage the situation effectively.
Meeting Modern Communication Standards
Reeves pointed out that the shift to Relay’s communication products aligns with current expectations for instant communication. “The service-industry people are starting to ask more for that,” he noted. The technology has proven beneficial over the past year, enhancing guest services by providing immediate responses to inquiries and issues.
In practice, the integration of Relay's smart radios has not only improved internal communication but has also elevated the overall guest experience. The emphasis on modern technology reflects a broader trend in the hospitality and gaming industries, where efficient communication is key to operational success.
Conclusion
The decision to adopt Relay’s smart radios has positioned Coushatta Casino Resort at the forefront of communication technology within the gaming sector. By addressing past shortcomings and enhancing service delivery, the resort is not just improving operations but also ensuring a more seamless experience for its guests. This proactive approach demonstrates the importance of adapting to technological advancements in today’s fast-paced environment.
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